Medical Front Desk Supervisor

Essential Duties

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Check patients in & out for appointments.
• Verify cash box each morning and balance at the end of each day.
• Absorb other staff to answer phone calls and scheduling needs.
• Assist with deliveries from UPS and FedEx by unlocking vestibule door, sign for packages, ensure notification of proper employees, and ensure refrigeration of items as necessary.
• Build providers schedules each month while working collaboratively with Residency Program Manager.
• R-assign provider panels upon resident graduation and as needed.
• Is alert for credit problems and verify financial class status on new patients.
• Ensure all worker’s compensation and/or liability accident forms are completed and scan appropriately and, as needed, exposure packets are provided.
• Ensure Discount Program cards and information are sent to patients.
• Maintain patient no show processes.
• Ensure the department’s portion of chart audits are completed efficiently each quarter.
• Supply monthly reporting data as needed.
• Work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Work collaboratively with the clinical team to promote continuity of patient care.
• Continually evaluate departmental process for quality improvement and efficiencies.
• As the supervisor of the department: Oversee all department activities to ensure accuracy, completeness and timeliness of all team members.
• Establish professionalism expectations for all team members consistent with those of the practice as a whole and continuously monitor and mentor team on meeting these expectations.
• Complete evaluations in a timely manner.
• Approve/deny PTO requests.
• Review, edit, and approve timecards for staff.
• Develop staff schedules to meet the needs of the department and work with staff to arrange for complete coverage when team members are out of the office.
• Assist in the hiring process for department.
• The primary point of contact for new staff members during their orientation and training during their introductory period, providing support to integrate new team members successfully into the department.
• Provide ongoing mentoring/training of all team members to foster their professional development and increase engagement within the department and the organization as a whole.
• Maintain work area and lobby in a neat and orderly manner.
• Attend and assist in meetings as required.

Skills Required

• Ability to establish and maintain effective working relationships with staff, patients and the public.
• Enthusiasm for working as a member of a team in a rapidly changing environment.
• Knowledge of HIPAA privacy rules and regulations.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent customer service skills and ability to effectively and respectfully interact with unsatisfied patients and coworkers.
• Ability to manage multiple tasks, work under pressure, and prioritize workload.
• Effective and efficient time management.
• Ability to follow written policies and procedures.
• Ability to work independently and use good judgment.
• Knowledge of standard office machines and office technology.

Education and Experience

• High school diploma;
• Three years’ experience in a medical office environment;
• Two year’s supervisory experience or demonstration of equivalent leadership experience.
• Computer and typing skills;
• Social and cultural sensitivity appropriate to ethnically and economically diverse patient and employee-base.