Medical Front Desk Coordinator

About the role

We are seeking a professional, compassionate, and highly organized Medical Front Desk Coordinator to serve as the face of our practice. This role is responsible for managing patient check-in, patient flow, scheduling, and checkout while ensuring every patient receives exceptional service and attention. This is not a passive receptionist position. It is a responsibility-driven role that requires attention to detail, strong communication skills, professionalism, and a genuine passion for helping people.

Key Responsibilities

Patient Check-In & Registration

• Welcome and register patients professionally and courteously
• Verify demographics, insurance information, and appointment details
• Collect and scan required documentation
• Ensure all intake paperwork is complete and accurate
• Identify and communicate insurance or registration issues promptly

Patient Experience & Clinic Flow

• Monitor patient arrivals and waiting room activity
• Communicate wait times and next steps clearly
• Coordinate patient movement between front office and clinical staff
• Address patient concerns professionally and escalate when appropriate
• Help maintain a positive, organized, and welcoming environment

Checkout & Scheduling

• Schedule follow-up appointments before patients leave
• Collect copays, deductibles, and patient balances
• Review provider recommendations and next-step instructions
• Process payments and maintain accurate records
• Coordinate with billing and clinical teams as needed

Required Qualifications

• 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role
• Experience with patient scheduling, insurance verification, copay collection, and medical office workflows
• Strong computer skills and ability to learn EHR/EMR systems
• Knowledge of HIPAA and patient confidentiality requirements
• Excellent communication, customer service, and interpersonal skills
• Strong attention to detail and ability to manage multiple responsibilities simultaneously

Preferred Qualifications

• Experience in a multiprovider or multispecialty medical practice
• Familiarity with orthopedic, pain management, neurology, neurosurgery, or chiropractic care
• Bilingual (English/Spanish)
• Experience collecting patient payments and discussing financial responsibilities

The Ideal Candidate

You are friendly and welcoming, dependable and accountable, organized and detail-oriented, calm under pressure, a strong communicator, patient-focused and service-driven, a team player who takes ownership of their role. Most importantly, you genuinely care about people and understand that every patient interaction matters.

What We Offer

• Competitive Pay
• Health, Dental, and Vision Benefits
• Paid Time Off
• Paid Holidays
• Monday–Friday Schedule, No Weekends
• 401k and matching
• Training & Development: Structured onboarding and training program, ongoing professional development, corporate support and resources, clear expectations and defined responsibilities

Career Growth

At Medicus Spine & Joint, we believe great employees build great careers. This role offers opportunities for growth, expanded responsibilities, and long-term career development within a growing healthcare organization.

About Medicus Spine & Joint

Medicus Spine & Joint is a multidisciplinary healthcare organization specializing in Interventional Pain Management, Orthopedics, Neurosurgery, Chiropractic Care, and Neurology. Our mission is simple: deliver exceptional patient care through clinical excellence, operational excellence, and an outstanding patient experience. Every team member plays a critical role in that mission.