Outpatient Front Office Coordinator

Department: Outpatient Clinical Services. Reports to: Outpatient Operations Supervisor.

About the role

Our mission is to improve the lives of those struggling with mental health and substance use by providing timely access to compassionate and effective behavioral healthcare. As an organization, we value Authenticity, Integrity, Compassion and Connection; therefore, in all our interactions we will walk a courageous path where our values, ideals and actions align to create and maintain authentic connections with others.

The Outpatient Front Office Coordinator is a key player in ensuring the smooth and efficient running of our organization’s operations. This role will provide both administrative and technical support to the operations team, playing a vital role in maintaining and improving systems and processes.

Responsibilities

• Communicate effectively with a diverse group of clients pertaining to behavioral health access, insurance benefits, clinician appointments, and other program offerings.
• Aid with OHP enrollment and benefits navigation
• Provide intake coordination services in the form of reviewing forms with clients and families, ensuring proper paperwork is completed.
• Scrub charts daily to obtain any missing pertinent chart information.
• Collect co-pays and follow up on any missed payments, ensure financial packets are completed, assist clients with paperwork questions.
• Assist with maintenance of clinician schedules, including sending appointment reminders, and canceling or rescheduling appointments, if necessary.
• Verify insurance benefits prior to client appointments.
• Generate weekly verification of benefit reports and follow up on any error accounts.
• Maintain multiline phone systems and forward calls to the correct contact persons.
• Maintain working knowledge of Electronic Medical Record (EMR) software, including billing/Co-pay software.
• Oversee daily office/facility maintenance as needed, including light cleaning, maintenance of office supply inventory, bathroom and kitchen supplies, grounds safety including shoveling