Outpatient Office Coordinator

Responsible for

• Organizing the day-to-day functions of the Audiology and Outpatient program
• Scheduling all outpatient services
• Processing initial orders including scheduling and obtaining insurance pre-authorization
• Verifying insurance information and payment options
• Obtaining pre-authorization when needed
• Preparing necessary paperwork and obtaining medical records
• Scheduling and coordinating patient/appointment appointments
• Maintaining patient files and records
• Maintaining HIPAA compliance
• Registering residents/patients on arrival
• Communicating effectively with residents/patients
• Enhancing professional growth and development
• Maintaining a working knowledge of Medicare regulations
• Communicating with other departments, physician offices, and long-term care units

Essential Duties And Responsibilities

• Initial request for outpatient services intake including pre-registration and scheduling
• Processes all initial orders including scheduling and obtaining insurance pre-authorization as needed
• Reviews insurance information and verifies with patient including payment options
• Verifies insurance coverage with third party payors
• Prepares all necessary paperwork in advance, and obtains medical records
• Schedules and coordinates patient appointments for long-term care residents and Outpatients
• Adjusts schedules, as needed, to accommodate patient/resident requests and/or physician or staff schedules
• Arranges transportation requests as needed for scheduled visits and for Masonicare community residents/patients who have referred medical appointments elsewhere
• Maintains patient files and records on an ongoing basis
• Maintains a working knowledge of Medicare regulations as it pertains to Outpatient Services
• Works within established department policies, procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control

Minimum Qualifications

• High School Graduate
• 1-2 years office/medical experience
• No certificates, licenses, or registrations required

Key Competencies

• Proficiency in the use of Personal Computers, i.e. word, excel is preferred
• Ability to prioritize and handle multiple tasks
• Excellent verbal/written communication and interpersonal and team building skills