Supervisor, General Medicine Clinic, 8a-5p

Job Description

Provides supervision, guidance and leadership to our patient care staff and managing the day-to-day clinical operations of the medical practice.

• Supervises medical assistants’ daily activities
• Maintain tasks for completion and timeliness
• Fills in clinical roles, as needed
• Resolves patient complaints
• Maintains lunch schedule and coverage
• Trains new hires
• Evaluates staff competencies
• Maintains patient flow
• Communicates with physicians and plays an active role in establishing and coordinating patient care

Shift Requirements

Shift Length (in hours): [Enter length of shift (not start/end time) here]
# Shifts/Week: How many shifts per week for a FT Employee
Overtime Required: ☐ Infrequently ☐ Sometimes ☐ Often ☐ n/a (exempt position)

Other Functions

Uses Allscripts, centricity business, online paging systems and retrieves information from other hospital systems
Exhibits friendly and helpful behavior
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs opening and closing duties in manager's absence

Job Requirements

• Education: A Bachelor’s degree in Business Administration or related field (required)
  An emphasis in Healthcare Administration (preferred)
• Experience: Appropriate experience may be substituted for educational requirements
  Three years’ supervisory experience (preferred)
• Licensure: N/A
• Certification: Basic Life Support (BLS) accredited by the American Heart Association (AHA)

Job Competency

• Knowledge, Skills, and Abilities critical to this role:
• Strong interpersonal and communication skills- responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information; can build effective, strong working relationships others through trust, communication, and credibility
• Demonstrated organizational skills – manages time effectively, keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department or organization
• Strong work ethic– motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency; is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism; ability to work with minimal supervision in a fast-paced environment
• Proven ability to work on a team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome; able to see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
• Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
• Judgment – exercises discretion and due diligence when making decisions and recommendations

Additional Responsibilities

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation

• Lives the values of honesty, integrity and compassion and demonstrates these values in their interactions with others and as they deliver excellent patient care by:
• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health