Front Office Supervisor

Responsibilities

• Oversees all front office functions.
• Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
• Provides assistance and coverage for front office functions as required.
• Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.
• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Captors, billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Coordinates insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours.
• Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Maintains knowledge of current health care and billing trends and practices.
• Supervises the daily activities of front office staff.

Qualifications

• High school diploma or equivalent.
• Seven years of medical office experience.
• Minimum of one year of supervisory experience.
• Knowledge of governmental, legal and regulatory provisions related to collection activities.