Supervisor

About the role

The Retail Support team performs key functions related to the Retail and AMS work order process. The team opens work orders, ensures cost center, profit center, and customer data is correct on every work order. The team also generates sales orders and submits sales orders to AR for invoicing. Maintaining customer rate profiles at a subregional level as well as Retail/AMS analytics are also a team responsibility.

Responsibilities

• Manages issue resolution for the entire team accurately and with a sense of urgency
• Serve as the subject matter expert (SME) in their respective area
• Oversee and lead collaboration between accounting and internal teams, including AMS, operations, shipping/logistics, supply chain, and sales managers, ensuring alignment with operational needs and strategic support through data-driven insights.
• Manage and maintain customer rate matrix.
• QA/QC of all retail work orders and sales orders, providing detailed and documented solutions for any issues that arise.
• Facilitate projects focused on automation, process improvement, change management, and system upgrades to improve accounting efficiency and processes
• Demonstrate a track record of sustained improvement in key support metrics, including total orders processed monthly by analyst and by area, aged work orders with no sales order, and Retail analytics (P&L) by suberegion and business stream.
• Accountable to the performance of direct reports, including proactively engaging to provide positive feedback or developmental feedback to correct behaviors and improve performance as needed
• Create or improve work order and sales order processes to align with business requirements
• Ensure the integrity of financial data by reviewing and approving finalized sales orders and invoices, and leveraging technical skills to analyze trends in P&L and balance sheet accounts while identifying opportunities for process improvements through innovative solutions

Requirements

• Proficiency in Excel, and P&L Analysis required
• Proficiency in SAP, MyWork and SAC Analytics.
• Significant level of personal accountability and ownership to proactively identify and address issues as they arise with limited oversight
• Aligns team goals with leadership’s vision by setting clear expectations, communicating strategic direction, and driving cross-functional alignment
• Navigate and manage stressful situations in a professional, solution-oriented manner that achieves the best outcomes and improves overall team performance
• Accepts and gives feedback professionally and translates it into positive changes in behavior and performance

Qualifications

• Bachelor’s degree or equivalent experience required
• 2 years’ operational or retail support experience

Skills

• Builds and maintains collaborative relationships across departments, serving as a trusted leader and advocate for direct reports and accounting teams
• Proactively leads initiatives, resolves complex issues, and mitigates risks with minimal oversight, ensuring team efficiency and operational success
• Champions a culture of inclusion, transparency, and continuous improvement by fostering open communication and valuing diverse perspectives
• Invests in team development through structured career planning, coaching, and mentorship while recognizing contributions and encouraging growth
• Identifies process and efficiency improvements, leveraging technology and innovation to support long-term department success
• Demonstrates integrity and accountability by modeling clear, unbiased communication, honoring commitments, and holding the team to high performance standards

Benefits

Not specified

Pay

TBD

Schedule

TBD