Supervisor

Summary of Position

Reporting to either the FOH Manager, KM, or GM, the Restaurant Supervisor is responsible for training, and developing servers, hosts, bar tenders to support superior operations and guest service. You will be accountable for meeting budgeted financial goals including but not limited to labor cost, guest satisfaction metrics, and meeting all service standards.

Duties and Responsibilities

• Lead and manage a positive and fun restaurant culture.
• Increase sales by ensuring Guest satisfaction and prompt problem resolution.
• Perform opening and closing duties as scheduled and directed.
• Lead, manage, and deliver a friendly Guest Focused experience.
• Ensure only perfectly prepared and plated food and drink are served to each guest.
• Execute staffing plan and production plan according to the guidance of the GM/KM.
• Ensure operational and occupational health and safety standards are in place and followed.
• Always ensures responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston’s Pizza training guidelines.
• Maintain appropriate security protocols for guest, employee, and restaurant safety.
• Accurately account for cash tips, safe counts, till management.

Qualifications

• 1-3 years of progressive management experience in a full-service restaurant with bar.
• Proven leadership skills and ability to follow-through.
• Knowledge of computers (MS Word, Excel) and Point of Sale system.
• Must be able to work flexible hours during, evening, weekends, and holidays.
• Strong analytical/decision-making skills.
• Must possess a strong sense of urgency and command presence management style.
• Leadership skills – able to direct, coach and supervise a team.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills – able to exceed guest expectations.
• Ability to multi-task in a fast-paced environment.
• You must be able to perform efficiently during high volume peak periods.
• You must be eligible to work in the United States.