Supervisor

Supervise daily wheelchair assistance operations

Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.

Ensure passengers requiring mobility assistance receive timely and professional service.

Maintain accurate operational reports, staffing records, and incident documentation.

Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.

Monitor employee performance and provide coaching, training, and development

Provide coaching, training, and development to wheelchair agents.

Address escalated passenger concerns and resolve customer service issues

Resolve customer service issues professionally.

Coordinate with various teams

• Clock in/out employees
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Coordinate with airport operations teams regarding passenger assistance needs.

Ensure compliance and maintain safety

• Maintain a safe, professional, and customer-focused work environment.
• Maintain compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.

Perform other duties as requested