Front Office Supervisor

About this position

Tetherow Resort has an immediate opening for Hotel Front Office Supervisor!

Why Tetherow?

• We energize and inspire our members and guests to live, explore, play and connect.
• We encourage the same for our team members.
• We take pride in providing a beautiful environment where our team members can learn, grow, and thrive.
• We work together to deliver an exceptional experience.

Who you are...

• You are energetic, inspiring and adventurous.
• You love to have fun while you’re at work.
• You enjoy going above and beyond for your team and guests.
• You have strong organizational skills with the ability to multi-task in a fast-paced environment.
• You work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over time.
• You love meeting new people and making them feel welcomed.
• You have excellent communication and listening skills.
• You have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort.
• You are proficient in Microsoft Word, Outlook and Excel.
• You have a high school diploma or equivalency degree.
• You are available to work varying schedules; including evenings, weekends and holidays.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Maintain the appearance, standards, and performance of Team Members with an emphasis on training and team work.
• Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
• Check guests in by verifying all names of party on reservation and issue room keys.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Provide guests with information on hotel policies, services and amenities.
• Cook up with our housekeeping team to ensure room availability.
• Coordinate with our housekeeping team to ensure room availability.
• Direct guests to proper resort staff members for escort, transportation, and concierge services.
• Listen and respond to guest complaints in a gracious and appropriate manner.
• Review the final bill with the guest, post charges and make any necessary corrections to the account.
• Answer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc.

Requirements

• Minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort.
• High school diploma or equivalency degree.
• Available to work varying schedules; including evenings, weekends and holidays.

Qualifications

• Proficient in Microsoft Word, Outlook and Excel.

Skills

• Excellent communication and listening skills.

Benefits

• 401(k) plan with Company Match.
• Medical, Dental, and Vision benefits eligibility.
• Paid Time Off.
• Golf Privileges.
• Discounts at Tetherow restaurants & Golf Shop.
• $8 Employee breakfast & lunch meals.
• Employee referral bonuses.

Pay

$25 - $27 hourly wage