Front Office Supervisor

About the role

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Supervisor to join our dynamic Flagstaff team. The position is responsible for overseeing front office operations and staff, ensuring exceptional customer service to both internal and external staff.

Responsibilities

• Provides direct supervision to front office staff (Front Office Representatives, Medical Assistants, Drivers)
• Trains and evaluates front office staff, determining work assignments and schedules, adjusting clerical assignments to accommodate priority needs
• Coincides with staff by scheduling work processes to ensure deadlines are met while maintaining and enhancing the quality of work
• Develops a training plan for each current and new employee
• Ensures staff has the tools and materials necessary to meet pre-established standards
• Manages and oversees daily work activities
• Maintains and monitors adherence to/compliance with rules, policies, and procedures
• Recommends and implements goals and objectives of system and process improvements
• Establishes schedules and methods of office operations
• Ensures that employee payroll is approved accurately and in a timely manner
• Works closely with Client Financial Services (CFS) to provide necessary coordination and support, successfully interfacing with clinical program needs
• Resolves all CFS issues (enrollment, eligibility, etc.)
• Coordinates collection and deposit of clients' accounts, billing, assessment of fees, and intake procedures
• Maintains/monitors AHCCCS Outreach Eligibility log/reports in order to ensure accurate reporting of screenings, intakes, and renewals for the site
• Collects ATC (Access to Care) data and reports data to management in a timely and consistent manner
• Supervises the maintenance of financial records
• Sets up and coordinates work orders with Purchasing/Facilities department
• Sets up supply orders and tracks supply inventory in accordance with company policy and procedure
• Works with Information Systems (IS) to identify and resolve problems and concerns with software and equipment
• Ensures that a high level of customer service is provided to all internal and external customers
• Resolves consumer complaints in a timely and effective manner
• Works closely with the medical and behavioral health providers, site RN and MA staff to provide support, complaint resolution, triage of medically related phone calls and proper follow up as indicated
• May be expected to work at various SBH locations as required

Qualifications

• High School diploma or GED required
• Two years of experience preferably in a behavioral health setting
• Preferred completion of Medical Assistant program and Medical Certification highly preferred
• Supervisory experience is highly preferred

Skills

• Marketing principles
• Ability to establish/implement a system that ensures fee collection

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance
• Short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southeast Behavioral and Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience. At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued. We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve. Through Our Empowered Belonging Program, We’re Committed To Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard. Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take. Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work. Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams. Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us. Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/.

Southeast Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.