FRONT OFFICE SUPERVISOR

What You'll Do

• Leading, coaching, and motivating Front Office Agents
• Delivering exceptional guest service and resolving guest concerns with professionalism
• Acting as Manager on Duty as assigned
• Supporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence
• Training and developing team members while promoting InterContinental service standards
• Monitoring scheduling, labor costs, cash handling, and operational procedures
• Collaborating with all hotel departments to ensure seamless guest experiences
• Supporting departmental projects, meetings, and hotel initiatives

What We're Looking For

• Required Qualifications
• Minimum High School Diploma or equivalent
• At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services
• Outstanding guest service and leadership skills
• Strong communication and interpersonal abilities
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred Qualifications
• Hospitality or Business Management degree
• Prior luxury hotel experience
• Bilingual or multilingual skills
• Hospitality leadership or emotional intelligence training

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Employee Assistance Program
• Education Assistance
• Professional development and training
• Employee recognition programs
• IHG hotel discounts worldwide
• A collaborative, supportive workplace culture

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds
• Ability to push or pull up to 200 pounds
• Ability to bend, stoop, kneel, and navigate stairs as needed