Front Office Supervisor

Job Summary

At OTH Hotels Resorts, we believe in unscripted hospitality. As a Front Office Supervisor, you will lead, coach, and support your team to create a warm, seamless, and genuine guest experience. This role involves overseeing operations, resolving guest concerns, and fostering a positive team culture.

Key Responsibilities

• Oversees nightly audit processes and property operations during three overnight shifts while providing afternoon supervisory leadership, team support, and guest service oversight during two PM shifts each week.
• Leads, coaches, and supports Guest Service Agents, providing hands-on training and real-time guidance.
• Resolves guest concerns or challenges with empathy and ownership, going beyond expectations to create lasting impressions.
• Serves as the primary contact for escalated guest issues and special requests, ensuring personalized and timely responses.
• Maintains accuracy in billing, reservations, room assignments, and shift checklists by monitoring front office reports and systems.
• Collaborates with all departments—housekeeping, engineering, food & beverage—to ensure guest needs are proactively met.
• Upholds and enforces OTH Hotels Resorts and brand service standards, policies, and procedures.
• Aids in scheduling, inventory, and performance feedback as directed by hotel leadership.
• Fosters a positive and professional team culture rooted in accountability, kindness, and guest focus.
• Represents hotel leadership during evening, weekend, or holiday shifts when a manager may not be present.

Who You Are

• A natural leader who inspires confidence, builds trust, and leads with heart.
• Calm and confident under pressure, with a talent for solving problems quickly and creatively.
• Experienced in front desk operations, with at least 1 year in a supervisory or senior guest service role preferred.
• Comfortable using hotel property management systems and guest service technologies.
• Strong communicator, both in person and in writing, with bilingual skills a plus.
• Detail-oriented, organized, and dependable in a fast-paced, guest-facing environment.
• Open to working a flexible schedule including evenings, weekends, and holidays.
• Committed to making every guest feel welcomed, appreciated, and at home.

What Makes Us Different

Unscripted Hospitality is more than a service philosophy—it's a culture of care, empowerment, and personal connection. In this role, you'll have the opportunity to act with intention, lead with compassion, and turn everyday interactions into extraordinary moments. Your leadership shapes not just your team—but the way our guests remember their entire stay.

What We Offer

• Competitive compensation package
• Flexible work schedule
• Opportunities for growth and development
• Benefits including health insurance, retirement plans, and paid time off

Join Us

If you're ready to guide others, deliver experiences that matter, and bring heart to hospitality—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.