Front Office Supervisor

Position Overview

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Key Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• To be able to run the desk in absence of the Assistant Manager.
• To understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• To understand all radio codes and emergency procedures.
• Complete other duties as assigned by management.

Qualifications

• Previous cash handling experience preferred.
• Must have prior hotel front office experience in a luxury hotel.
• Ability to stand for prolonged periods of time is required.
• May require working overnight shift, working weekends and potentially holidays.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office) strongly desired.
• Attain a high propensity for customer service.

Pay

Pay is commensurate with experience.

Schedule

Shifts vary based on department needs.

Benefits

Benefits package includes health insurance, retirement plan, paid time off, and more.

Skills

Skills include strong communication, problem-solving abilities, and proficiency with hotel software systems.

Benefits

Benefits include a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.