Front Office Supervisor

Essential Functions

• Supporting the department operation and providing direct service to guests as needed, leading by example
• Leading the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

Qualifications

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred

Physical Requirements

• Position requires walking and giving direction most of the working day
• Must be able to stand and walk for 8 hours a day
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Must be able to lift up to 25 lbs. on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally

Pay

The pay scale for Front Office Supervisor is $27.00.

About the Role

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally.

Benefits

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.