Front Office Supervisor

SUMMARY

The Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Supporting the department operation and providing direct service to guests as needed, leading by example
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

QUALIFICATIONS

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred

PHYSICAL REQUIREMENTS

• Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day.
• Must be able to grasp, write, stand, sit, walk, repetitive motions, bend, climb, listen and hear ability and visual acuity.
• Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

PAY

The pay scale for Front Office Supervisor is $27.00.