Front Office Supervisor

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you!

What you will be doing:

• Serve as a key leader ensuring smooth, efficient front-of-house operations.
• Supervise front desk staff, reservations, and bell staff as needed.
• Ensure all daily functions from checklist are completed.
• Greet guests and check them in and out.
• Answer phones.
• Perform manual and computer posting of transactions.
• Handle money, credit cards, and checks.
• Issue mail and messages to guests.
• Resolve guest dissatisfaction.
• Take reservations.
• Provide directions and answer guest questions.
• Enter wake-up calls.
• Perform additional duties or projects as assigned by Front Office Director.

What we are looking for:

• Previous experience in hospitality, reservations, or front desk preferred; strong customer service background with a guest-focused approach.
• Tech-savvy and adaptable, with the ability to quickly learn new systems and software; proficiency in cloud-based phone systems, communication platforms, and related technology are preferred.
• Fluent in English with excellent verbal and written communication skills.
• Strong active listening, problem-solving, and interpersonal skills; clear, pleasant, and professional speaking voice.
• Positive, customer-oriented attitude with a polished demeanor.
• Detail-oriented, organized, and committed to delivering outstanding guest service.
• High school diploma or GED required; some college or advanced education preferred.
• Weekend availability (required).

Details:

• Job Type: Full-Time
• Hourly Pay Estimate: $20.00/hr

What’s in it for you?

• Discounts at Marcus Hotels & Resorts, Restaurants, Golf & Spa operations
• "Two for one" movie theater coupons at Marcus Theatres
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program offer
• 401k with employer match
• And more!

Note:

Marcus Hotels & Resorts is an equal opportunity employer.