Front Office Supervisor

Job Summary

The Front Office Supervisor is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel, and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests.

Essential Job Functions

• Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
• Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
• Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
• Effectively trains guest service agents on proper front desk procedures.
• Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
• Address performance deficiencies of front office staff through coaching and disciplinary actions.
• Maintains regular attendance and is consistently on time.
• Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
• Frequently meets with and reviews work generated by the night auditor.
• Keeps a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.

Qualifications

• A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
• Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
• Excellent verbal and written English communication skills are required.
• Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
• General office equipment and cash register operation knowledge is expected.

Physical Demands

• Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
• Lifting up to 25 pounds
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO Statement

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

About the Hotel

Four Points by Sheraton Tallahassee Downtown is a hotel with 164 rooms located in an iconic round building across from the Florida State University campus and under a mile from Florida A&M University. Perfect for guests visiting for either business or leisure, the hotel offers easy access to sunshine, popular attractions, and top universities. Parking is always complimentary. New modern and spacious rooms feature complimentary Wi-Fi and floor-to-ceiling windows with great views. Guests can enjoy dinner and a beer at Juicy Blue Bar & Bistro, relax in new deck furniture by the pristine, cool outdoor pool, and make hotel reservations today to create a new memorable experience.