Front Office Supervisor

Blue Sky Hospitality Solutions · Philadelphia, PA · 2 mo ago

ManagementFull-time

We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences.

Oversee daily front desk operations, ensuring accuracy in all financial transactions
Reconcile and verify revenue, payments, taxes, and adjustments
Review and balance daily reports across rooms, F&B, and other outlets
Investigate and resolve discrepancies with attention to detail
Serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality
Deliver a seamless check-in and check-out experience aligned with brand standards
Personally engage with guests to ensure satisfaction and resolve concerns promptly
Recognize and honor Member's benefits, ensuring all benefits are delivered
Maintain a strong presence in the lobby to support service and team performance
Lead, coach, and support front desk associates and night audit team
Ensure professionalism, accountability, and service consistency
Act as a role model for guest engagement and problem resolution
Uphold brand standards including response times, guest engagement, and loyalty recognition
Monitor mobile check-in/check-out, guest cases, and service metrics
Ensure all interactions reflect our commitment to personalized, anticipatory service
Oversee hotel operations during assigned shifts
Respond to guest issues, emergencies, and operational needs
Ensure safety, security, and service continuity at all times

Previous Front Office or hotel operations experience (supervisory experience preferred)
Strong leadership, communication, and problem-solving skills
Detail-oriented with a solid understanding of hotel financial processes
Passion for guest service and creating memorable experiences
Ability to work flexible schedules including evenings, weekends, and holidays

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