Front Office Representative - West Georgia Urology (Days)

Responsibilities

• Check-in and check-out duties including entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments.
• Answering telephone, registering new patients and making appointments.
• Multitasking while maintaining high levels of customer service and accuracy.
• Communicating proactively and assisting patients with questions and requests as necessary.

Qualifications

• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Excellent public relations skills.
• Pleasant, professional demeanor when dealing with the public, even in irate or abusive situations.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to work effectively in high-stress situations.
• Ability to interact and work well as part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Able to read and write legibly with spelling accuracy.
• Able to organize, analyze, and prioritize work.
• Professional appearance.
• Detail oriented.
• Able to switch-task.
• Must possess initiative and drive to complete projects from start to finish.