Front Office Representative - Primary Care of Carrollton (Days)

Responsibilities

• Check-in and check-out duties including entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow-up appointments.
• Answering telephones, registering new patients, and making appointments.
• Multitasking while maintaining high levels of customer service and accuracy.
• Communicating proactively and assisting patients with questions and requests as necessary.

Qualifications

• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Excellent public relations skills.
• Pleasant, professional demeanor when dealing with the public, even irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
• Emotional maturity and sound judgment in making independent decisions.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to work effectively in high-stress situations.
• Ability to interact and work well in a team-oriented environment.
• Proficiency in organizing tasks for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Reading and writing legibly with spelling accuracy.
• Organizing, analyzing, and prioritizing work.
• Professional appearance.
• Detail oriented.
• Ability to switch-task.
• Initiative and drive to complete projects from start to finish.