Front Office Representative - Breast Surgery (Days)

Responsibilities

• Check-in and check-out duties including entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow-up appointments.
• Answering telephones, registering new patients, and making appointments.
• Assisting with tasks requiring multi-tasking and maintaining high levels of customer service and accuracy.
• Communicating with patients, families, and third-party payers proactively and addressing their questions and requests.

Requirements

• No prior work experience required.
• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Excellent public relations skills.
• Pleasant, professional demeanor when dealing with the public, even in irate or abusive situations.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, and third-party payers.
• Emotional maturity and sound judgment in decision-making.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to work effectively in high-stress situations.
• Ability to interact and work well in a team-oriented environment.
• Proficiency in organizing tasks for maximum efficiency and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with accurate spelling.
• Ability to organize, analyze, and prioritize work.
• Professional appearance.
• Detail oriented.
• Initiative and drive to complete projects from start to finish.