Front Office Representative - Rheumatology Specialist (Days)

Responsibilities

• Registering new and established patients
• Answering phones and making appointments
• Collecting copays, deductibles, and coinsurances
• Posting payments and verifying insurance
• Multitasking while maintaining high levels of customer service and accuracy
• Communicating proactively and assisting patients with questions and requests

Qualifications

• One year of customer service experience preferred
• Experience in a healthcare setting preferred
• Excellent public relations skills
• Pleasant, professional demeanor when dealing with the public
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group medical staff, as well as patients, families, and third-party payers
• Ability to make independent decisions, display emotional maturity, and use sound judgment
• Ability to work in a fast-paced environment with frequent interruptions
• Ability to work effectively in high-stress situations
• Ability to interact and work well as a part of a team-oriented environment
• Ability to organize for maximum time utilization, productivity, and smooth patient flow
• Proficient use of computer equipment
• Ability to read and write legibly with spelling accuracy
• Ability to organize, analyze, and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to complete projects from start to finish