Front Office Representative-Primary Care

Responsibilities

• Captures and manages physician clinic schedules
• Welcome patients contacting the office either personally or by telephone, and explain the services available, payment categories, and billing procedures
• Manage check-in and check-out functions. Verify demographics of new patients and scan insurance cards for the medical file. Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date. Add completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedule for appointments/tests/procedures. Direct walk-in patients and emergencies as per established policies and procedures
• Collects co-pays. Review and verify patient coverage of insurance or other agencies and compute the charges to be paid by the patient
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider by established policies and procedures. Review account for balances due. Inform patients of their outstanding balance, collect said balance, and issue cash receipt when monies are collected
• Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Work closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Make reminder calls for appointments the next day. Follow up on “no show” patients daily
• Provide excellent customer service and assistance to patients of the practice
• Pull faxes and disseminate them to the appropriate individual
• Communicate patient’s problem/complaint to the practice manager

Requirements

• High school diploma or equivalent
• At least 1 year of customer service skills and experience
• Verification of insurance
• Previous experience with Athena systems a plus
• Excellent customer service and communication skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications

Qualifications

• Education: High school diploma or equivalent

Skills

• Customer service skills
• Communication skills
• Attention to detail
• Computer skills

Benefits

• Medical
• Dental
• Vision
• Short-term and long-term disability
• Life insurance
• Paid time off
• Very lucrative 401K plan

Pay

TBD

Schedule

TBD