Front Office Assistant - Primary Care

Skill Requirements

• Excellent communication skills
• Proficient in using office equipment and technology
• Ability to schedule appointments and process medical records
• Knowledge of HIPAA and patient confidentiality

Essential Functions

• Schedules patient appointments according to practice specific protocols
• Processes patient demographic and insurance information accurately
• Obtains pre-certification and authorization for office visits when required
• Adheres to Orlando Health and department specific policies and procedures
• Answers telephone calls professionally and efficiently
• Maintains patient records and ensures compliance with HIPAA
• Maintains a professional demeanor when interacting with patients and families
• Maintains reasonable attendance and complies with Orlando Health policies

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities
• Demonstrates awareness of legal issues and patient rights
• Practices efficient use of supplies
• Affords billing service as requested

Qualifications

• High school diploma or equivalent
• No specific certifications required
• Six (6) months experience in a clerical office, general business, or customer service setting

Benefits

• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF)
• Ledgacy development programs
• Comprehensive medical, dental, and vision insurance
• Free virtual visits
• Well-being programs
• Up to 5% employer match on retirement contributions
• Four weeks of paid parental leave
• PTO and flexible leave options
• Fertility benefits
• Adoption assistance
• Backup care for children/elders/pets
• Pet insurance

Pay

Salary range: $18.00 - $22.00 per hour

Schedule

Monday - Friday, 8:00 AM to 5:00 PM