Front Office Assistant - Primary Care

Department: Primary Care
Location: Zephyrhills, FL
Schedule: Full Time, Monday–Friday, 8:00 AM – 5:00 PM

About the role

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Responsibilities

• Schedules patient appointments according to practice-specific scheduling protocols and patient preference, including obtaining required pre-certification and authorization for office visits when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department-specific policies and procedures.
• Adheres to and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in the use of office equipment and technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Requirements

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, general business, and/or customer service setting.

Benefits

• Education & Career Growth: Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness: Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement: Up to 5% employer match on retirement contributions.
• Work-Life Balance: Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support: Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.