Front Office Receptionist | The Lodge at Columbia Point

About the role

The Lodge at Columbia Point is one of Richland’s best hotels, and the area’s only 4-Star property. Warm and welcoming, its timeless architecture pairs with an engaging, unpretentious culture. Guests enjoy stunning water views, whether meeting up with friends, counting herons on the river, enjoying the adjacent River Walk. With onsite spa services, full bar with extensive wine list, exercise room, and outdoor covered pool, The Lodge at Columbia Point works beautifully as a central hub from which to radiate in all directions, be it for business or leisure activities in the Tri-Cities region.

Responsibilities

• Front desk operations including check-in and check-out processes, managing room credits, issuing room keys, and providing information about the property.
• Operating the PBX and Radio paging systems according to procedures.
• Managing guest issues effectively, using discretion and professionalism, and consulting with management if necessary.
• Conducting follow-up with both guests and fellow team members.
• Making restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• A working knowledge of the front desk, efficient check-in and checkout processes, and hotel procedures.
• Knowledgeable and proficient with the property management system.
• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling and computerized Point of Sale system preferred.
• Strong written and verbal communication skills.

Qualifications

Eligibility of perks is dependent upon job status. Hourly Pay Range: $18 to $19. DOETip/Tip Pooling Eligible. Get Paid Daily (Make any day payday). Paid Time Off & Holiday Pay (Because Balance Matters). Benefits - Medical, Dental, Vision, Disability, 401K. HSA/FSA Plans - with employer contribution. Values Based Culture (#OMGLIFE). Culture Add (Creating Space for Fresh Perspectives). Referral Bonus (Get Paid to Recruit). Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!). Employee Assistance Program “Columbia Cares” Volunteer Opportunities. Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion). Task Force Work Opportunities (Grow your career in idyllic locations across the globe). Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Skills

Front desk operations, efficient check-in and checkout processes, managing guest issues, strong written and verbal communication skills.

Benefits

• Medical
• Dental
• Vision
• Disability
• 401K
• HSA/FSA Plans
• Employee Assistance Program
• Volunteer Opportunities
• Task Force Work Opportunities
• Online Learning Platform
• Third Party Perks

Pay

Hourly Pay Range: $18 to $19

Schedule

Not specified