Front Office Operations Associate (Part-Time)

Massanutten Resort Front Office Operations Associates are the primary point of contact for onsite and offsite guests, delivering exceptional customer service to create a warm, inviting atmosphere.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures
• Answer phone inquiries and provide accommodation and amenity information
• Curate vacation itineraries and offer recommendations for local attractions

Requirements

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 15 years or older

Qualifications

• Prior customer service/guest relations experience (preferred)
• Previous hotel/resort work experience (preferred)

Schedule

• Part-time, 16 to 29 hours per week
• Days vary from week to week, including evenings and weekends
• Varied hours

Pay

• Starting at $12.77 per hour
• Potential to earn more with weekend differential