Operations Associate (Part-time)

Responsibilities

• Support the development, implementation, and documentation of operational strategies and process improvement initiatives.
• Provide day-to-day operational support to production teams to ensure smooth workflow and timely task execution.
• Review, enter, maintain, and ensure data integrity within department systems.
• Conduct research and data analysis to inform project recommendations and operational decisions.
• Audit and report on financial transactions, operational metrics, and dashboards to ensure data accuracy and consistency.
• Collaborate with cross-functional teams to identify efficiency opportunities and support automation efforts.
• Maintain documentation, reports, and presentation materials for internal and external meetings.
• Schedule and facilitate meetings, prepare materials/deliverables, and aid in follow-up tasks.
• Monitor and respond to internal and external requests, ensuring accuracy and timeliness.
• Proactively identify gaps, issues, and risks related to systems and processes; recommend and collaborate on solutions.
• Support business activity through manual data entry and policy documentation.
• Present findings and contribute to continuous improvement discussions.
• Perform additional tasks and projects as assigned.

Qualifications

• Bachelor’s degree in business administration, Operations Management, Finance, or a related field preferred.
• Minimum two years of operational or business analysis experience.
• Financial services or insurance background preferred.
• Strong competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Familiarity with Agile framework; Azure Dev Ops, Power BI, AI preferred.
• Excellent documentation skills.
• Skilled in collaborating and communicating effectively within a team environment.
• Ability to consistently deliver accurate and timely work product.
• Ability to identify opportunities for process improvement and innovation, recommend, and collaborate with team members on solutions.
• Ability to maintain sensitivity and awareness of confidentiality, compliance, and regulatory requirements.
• Ability to maintain a customer-centric approach in all aspects of work and communication.