Front Office Manager - Limelight Boulder

Position Summary

The Front Office Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manages reservations, and coordinates with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms.

Essential Job Functions/Key Job Responsibilities

• Hire, train, and monitor staff
• Keep track of occupancy and generate reports for management
• Coach staff on all job duties
• Work in our system “Alice” to impute maintenance requests
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to guests’ complaints in a timely and professional manner
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
• Cook with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Receive payment from and check out hotel guests
• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
• Accept reservations, changes, and cancellations
• Make change, post charges, reconcile daily work, and make deposits
• Create a schedule for staff
• Other duties as assigned

Qualifications

• College degree in related field preferred
• 1 year of management experience required
• 3 years of front desk experience preferred

Knowledge, Skills & Abilities

• Knowledge in computer programs such as Microsoft Office
• Proficient knowledge in company policies and procedures
• Detailed knowledge of internal processes, workflows, and decision-making protocols
• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
• Proficient knowledge of industry regulations and how they affect business operations
• Ability to assign tasks and responsibilities to team members based on their strengths
• Ability to work effectively with different departments to achieve business objectives
• Skills in managing relationships with both internal and external stakeholders
• Ability to delegate tasks effectively, empowering teams while maintaining accountability
• Ability to handle interpersonal and team conflicts in a constructive manner
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Job Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks