Front Office Manager

Job Summary

Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals.

Responsibilities

• Attend to guest and group special needs and solve tricky problems with confidence and grace.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expenses, and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance.
• Lead a diverse team by modeling the way, empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Requirements

• A four-year college degree or equivalent education or experience in a related field.
• Two to three years of supervisory experience in a hotel company setting.
• Discipline-specific hospitality industry and general hotel department knowledge.
• Excellent verbal and written English communication skills, with a second language helpful.
• Cash or credit transaction handling ability and proficiency in Microsoft Office and Excel.
• Knowledge of general office equipment and cash register operation.
• Some food and beverage experience preferred.

Qualifications

• Proficiency in Microsoft Office and Excel.
• Ability to handle cash or credit transactions.
• Knowledge of general office equipment and cash register operation.

Skills

• Effective communication skills.
• Leadership and management skills.
• Problem-solving abilities.
• Team-building and coaching skills.
• Financial management and budgeting skills.

Benefits

• Hotel and other travel discounts.
• Medical, dental, vision, and life insurance.
• Supplemental insurance.
• Long/short term disability coverage.
• 401-K retirement plan.
• Professional development opportunities.
• Competitive compensation plus incentives!

Pay

Competitive compensation plus incentives!

Schedule

N/A