General Manager

About the role

The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth for the store. This leader drives the store’s business through performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures and compliance standards). The GM leads a team of managers and is accountable for all aspects of managing a single retail store, including the salon.

Responsibilities

• Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
• Drive company profitability through operational excellence, top-line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support scheduling needs, maximizing productivity and achieving sales and payroll goals.
• Address issues identified by financial and operational reporting, store visits, and audit results to meet store goals and drive profitability.
• Perform makeup applications, skincare analysis, and product demonstrations to enhance guest service and drive sales.
• Stay informed about new and existing industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance and hold all store associates accountable to the Ulta Beauty attendance policy.
• Attract, hire, and retain a diverse team of top talent, addressing staffing needs and open positions efficiently.
• Address policy violations with appropriate corrective action in partnership with district management and HR.
• Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, communication, and prioritization.
• Create an inclusive environment that encourages growth and engagement of associates.
• Lead manager and associate development through training, feedback, coaching, performance reviews, and succession planning.
• Participate in ongoing training, including brand and category education, to drive professional development and sales performance.
• Ensure direct reports participate in ongoing training for continuous development.
• Model open communication by sharing enterprise strategy and aligning store goals with Ulta Beauty’s objectives.
• Promote teamwork by working alongside the management team, establishing priorities, and providing clear direction.
• Execute the Guest Engagement Leader program to drive business results across all Annual Performance Goal (APG) metrics.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards, including dress code and workplace safety.
• Use scheduling and task management tools to prioritize workload and ensure compliance with company policy.
• Protect company assets and minimize loss through inventory control, cash management, and loss prevention.
• Execute day-to-day inventory control processes, including theft reporting, damages, hazardous waste, and product returns.
• Support continuous improvement by adopting company initiatives and technology, communicating expectations, and executing store tasks.
• Regularly communicate with field leadership on business trends, operational challenges, merchandise needs, and competitive landscape.

Requirements

• 3-5+ years of fast-paced retail management or other relevant work experience.
• Proven success in financial management, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management experience, including attracting, developing, and motivating top talent, adapting to change, and fostering collaborative relationships.

Skills

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Special Position Requirements

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
• Must be available to close the store at least once per week.
• Attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Maintain valid identification for airline travel.

Working Conditions

• Frequent use of a computer, telephonic devices, and related office supplies.
• Continuous mobility throughout the store during shift.
• Frequent bending, pushing, reaching, and twisting during shift.
• Frequent lifting, carrying, and/or moving up to 25 lbs. during shift.
• Continuous walking, coordination, and manipulation of objects during shift.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine a reasonable accommodation.

About Ulta Beauty

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services.