Front Office Manager

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Aware of all rates, packages, and promotions currently offered.
• Afford knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Perform all duties of Guest Services Agent.
• Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Maintain hotel security by monitoring key control.
• Answer all guest inquiries in a timely and professional nature.
• Assist in training and cross training of new hires and current employees on a regular basis.
• Attend meetings/training as required by management.

Qualifications

• High School diploma or equivalent required.
• At least 2 years of hotel/hospitality experience preferred.
• Previous hotel supervisory responsibility preferred.
• Ability to stand during entire shift.
• Effectiveness in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary.
• Understanding of and ability to work with financial information and data, and basic arithmetic functions.
• Flexibility to work a flexible schedule that includes weekends and holidays.

Benefits

• Health and dental insurance available after 60 days of employment.
• 401k with company match after 1 year of employment.
• Paid time off.
• Go Hilton Team Member travel discount program.