Front Office Manager

Position Summary

We are seeking an experienced and service-oriented Front Office Manager to lead our Front Office team and ensure an exceptional guest experience from arrival through departure.

Essential Responsibilities

• Oversee the daily operations of the Front Office, including Front Desk, Guest Services, and Night Audit.
• Recruit, train, coach, schedule, and evaluate front office team members.
• Foster a positive and guest-focused work environment while maintaining high service standards.
• Handle guest concerns and service recovery with professionalism and urgency.
• Monitor room inventory, arrivals, departures, and occupancy to maximize guest satisfaction and operational efficiency.
• Work closely with Housekeeping, Engineering, Sales, and Food & Beverage to ensure seamless hotel operations.
• Ensure compliance with brand standards, hotel policies, and all cash handling procedures.
• Monitor labor costs, productivity, and departmental expenses.
• Aid in forecasting staffing needs and preparing schedules.
• Maintain accurate records and reports, including payroll, guest service scores, and departmental metrics.
• Ensure all associates receive ongoing training in guest service, safety, and operational procedures.
• Participate in the manager-on-duty schedule as assigned.

Qualifications

• Minimum of 3 years of progressive Front Office experience in a hotel environment, with prior supervisory or management experience preferred.
• Strong knowledge of hotel front office operations, guest service standards, and hotel property management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office; experience with hotel management systems is preferred.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays as business demands require.

Physical Requirements

• Ability to stand and walk for extended periods.
• Occasionally lift or move items weighing up to 25 pounds.
• Ability to respond quickly to guest and operational needs throughout the property.

What We Offer

• Medical, dental, vision.
• Matching 401K.
• Marriott discount.
• Free parking.
• Free gym membership.