Front Office Manager

About the role

The Hollywood Roosevelt is an iconic hotel located on the Hollywood Walk of Fame, dating back to the Golden Era of Hollywood. Built in 1927, the hotel has hosted legendary stars such as Marilyn Monroe, Charlie Chaplin, and Clark Gable. We are currently seeking a Front Office Manager to join our Hotel Leadership Team and oversee Front Office operations, including the Front Desk, Concierge, and Bell departments.

Responsibilities

• Overall management, direction, and performance of Front Office operations while maintaining the highest level of guest satisfaction.
• Oversee departmental forecasting, budgeting, and P&L performance, with a strong focus on profitability, labor efficiency, and cost controls.
• Work closely with the Director of Revenue to forecast and analyze room rates, reservation pace, and weekly pickup, while participating in weekly revenue meetings.
• Manage payroll, supplies, scheduling, reporting, and daily operational procedures to ensure smooth department performance.
• Lead daily departmental lineups, conduct walkthroughs, ensure accurate reporting, and maintain compliance with all financial, safety, and security policies.
• Engage guests by responding to feedback, resolving concerns, and empowering associates to deliver exceptional service.

Requirements

• Strong financial acumen and sound judgment.
• Excellent verbal and written communication skills.
• Highly organized, adaptable, and able to manage competing priorities in a fast-paced environment.
• Ability to build morale, foster teamwork, and support associates at all levels through training, recognition, coaching, and discipline when necessary.
• A strong understanding of operational policies, safety procedures, and confidentiality standards.
• Ability to meet deadlines amid frequent changes and unexpected events.

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or related field.
• Minimum of 5 years of experience in front office management, preferably in a luxury hotel setting.
• Experience with hotel revenue management systems.
• Knowledge of hotel operations, safety procedures, and confidentiality standards.

Skills

• Leadership skills.
• Customer service orientation.
• Financial analysis and budgeting.
• People management and development.
• Problem-solving and decision-making.

Benefits

• Comprehensive health insurance package.
• Flexible work schedule.
• Professional development opportunities.
• Accommodations for out-of-town travel.

Pay

$X per hour, depending on experience.

Schedule

Full-time position, Monday through Friday, with some evening and weekend shifts.