Front Office Manager

Position Overview

The Front Desk / Front Office Manager is responsible for supervising and supporting the daily operations of the front desk across all locations. This role ensures a seamless patient experience, maintains high standards of customer service, and drives efficiency, accuracy, and accountability within the reception team. The ideal candidate is a strong leader who thrives in a fast-paced healthcare environment and can effectively manage staff, workflows, and patient interactions.

Key Responsibilities

• Oversee daily front desk operations across multiple locations, ensuring consistency and efficiency
• Supervise, train, and support Medical Receptionists; provide ongoing coaching and performance feedback
• Create and manage staff schedules to ensure adequate coverage across all offices
• Ensure a high standard of patient experience from check-in to check-out
• Maintain and improve front desk workflows, patient intake processes, and overall efficiency
• Serve as the primary point of escalation for patient concerns or front desk issues
• Ensure accuracy of patient registration, insurance verification, and EHR data entry
• Collaborate with billing, clinical, and administrative teams to resolve issues and improve operations
• Audit front desk processes, including co-pay collection, documentation, and compliance with policies
• Assist with onboarding and training of new front desk staff
• Maintain a professional, positive, and team-oriented work environment

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred
• 4+ years of experience in a medical front desk or healthcare administrative role
• Prior supervisory or leadership experience strongly preferred
• Strong knowledge of medical office workflows, insurance verification, and patient intake processes
• Excellent communication, leadership, and interpersonal skills
• Highly organized with strong attention to detail and problem-solving abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in EHR systems and Microsoft Office/Google Suite
• Bilingual skills preferred depending on location

Job Details

• Hrs: 9:00 AM – 5:00 PM (Full-Time)
• Travel: Required between multiple office locations
• Remote Work: Not available
• Benefits: Eligibility after a waiting period may apply

Our Workplace Culture

• Detail-Oriented: Focused on quality and precision
• Outcome-Driven: High-performance and results-focused
• People-Centered: Supportive and fairness-driven
• Team-Oriented: Collaborative and cooperative environment