Front Office Manager

Key Responsibilities

• Manage and supervise all front office operations, including reception, reservations, and guest services.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest inquiries, complaints, and special requests professionally.
• Led, train, and motivate the front office team to maintain high service standards.
• Monitor room availability, occupancy, and reservations.
• Cookordinate with housekeeping, sales, and other departments to ensure seamless operations.
• Prepare staff schedules and oversee daily shift operations.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Monitor billing, cash handling, and financial transactions at the front desk.
• Prepare reports and assist management with operational planning and performance monitoring.

Requirements

• Previous experience in hotel front office operations, preferably in a managerial role.
• Strong leadership, communication, and customer service skills.
• Good problem-solving and organizational abilities.
• Knowledge of hotel management systems and front office procedures.
• Ability to work in a fast-paced hospitality environment.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays when required.