Front Office Manager
Opal Key Resort & Marina · Key West, FL · Yesterday
OTHRFull-time
About the role
We are looking for a highly organized candidate with excellent people skills for the position of Front Office Manager.
Responsibilities
- Greeting guests upon arrival and making them feel welcome
- Recognizing repeat, VIP status and/or loyalty
- Communicating with other departments
- Administering check-ins and check-outs
- Providing front desk services to guests
- Performing the role of Manager on Duty
- Assigning rooms and taking care of administrative duties
- Processing guest payments
- Cooking with bell service and staff management
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests, handling guest opportunities
- Training new Supervisors/Managers Front Desk Agents
Qualifications
- A high school diploma or GED
- A minimum of 2 years supervisory experience
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL Friends and Family Discount