Front Office Lead/Control Clerk ($27.50/hour)

About the role

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Office Lead/Control Clerk to support our Front Office team. This role is primarily responsible for managing room inventory to maximize selling opportunities, including assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerk's ability to manage inventory and analyze reports, directly impacting guest fulfillment with room accommodations.

Control Clerks also assist in the guest registration process, communicate hotel services and promotions, and lead other associates by coaching, giving direction, and training. This position is ideal for a seasoned Front Office Agent ready to take the next step in their career.

Responsibilities

• Manage room inventory to maximize selling opportunities at the Front Office.
• Assign room blocks for groups and guest preferences.
• Analyze reports to support Front Office operations.
• Assist in the guest registration process.
• Communicate hotel services and promotions to guests.
• Lead, coach, and train other associates.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations.
• Open and flexible availability to include mornings, weekends, and holidays.

Benefits

• Medical, vision, and dental insurance (medical coverage begins after 30 days of employment).
• 401(k) & Retirement Savings Plan (RSP).
• Basic Life Insurance and Short-Term Disability Insurance.
• New Child Leave & Adoption Assistance.
• Paid Time Off (varies by tenure):
  • 11 days (88 hours) for 0–3 years of service.
  • 16 days (128 hours) for 4–8 years of service.
  • 21 days (168 hours) for 9+ years of service.
• 6 Paid Holidays per year.
• 6 Sick Days (earned based on hours worked).
• Compassionate Leave and Jury Duty Leave.
• Employee Assistance Program.
• Free uniforms and uniform cleaning.
• Free parking.
• Discounted rooms at any participating Hyatt location starting on your first day of employment.
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service (eligibility requirements may apply).
• Free colleague meals during shift.
• Hyatt Colleague discount program.
• Tuition Reimbursement.
• ORCA Pass subsidy (eligibility requirements may apply).

Pay

$27.50/hour.