Jobs · Management · Washington

Front Office Agent ($27.00/hour)

Hyatt Regency · Bellevue, WA · 1 mo ago
Management$27–$27.81/hrFull-time
We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. Given posting: Organization- Hyatt Regency Bellevue on Seattle's Eastside Summary ... It includes description, duties, benefits, pay, qualifications. We should not repeat job title as heading. No Job ID etc. We need to remove boilerplate: EEO line, etc. Also remove application instructions (none). Remove duplicated lines. We need to preserve all substantive info. Let's parse: - Summary: "Hyatt Regency Bellevue on Seattle's Eastside is excited to welcome our newest friendly and reliable Front Office Agent to join our Front Office team. Here you will have an opportunity to be the face of our guest experience, providing a warm and welcoming first impression, and leave a lasting impression for our guests to return again and again! As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence." That's about the role/overview. Could go under About the role. - "Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires." That's responsibilities. - "The hourly rate offered for this position ranges from $27.00/hour to $27.81/hour. Front Office Hosts/Agents are eligible to receive additional compensation based on upsells, World of Hyatt enrollments, and other incentives." That's Pay. - Benefits list: "Medical, after 30 days of employment Vision Insurance Dental Insurance 401(k) & Retirement Savings Plan (RSP) Basic Life Insurance Short Term Disability Insurance New Child Leave & Adoption Assistance Paid Time Off: Full-Time Colleagues: 11 days (88 hours) earned for having 0 - 3 years of service 16 days (128 hours) earned for having 4 - 8 years of service 21 days (168 hours) earned for having 9+ years of service (6) Paid Holidays per year (6) Sick Days (earned based on hours worked) Compassionate Leave Jury Duty Leave Perks Employee Assistance Program Free Uniforms and Cleaning of your Uniform Free parking Discounted Rooms at any participating Hyatt location starting on your first day of employment Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service* Free colleague meals during shift Hyatt Colleague discount program Tuition Reimbursement* ORCA Pass subsidy* Eligibility requirements may apply" We need to format as list. - Qualifications: "A true desire to satisfy the needs of others in a fast-paced environment Refined verbal and written communication skills Ability to stand for long periods of time Availability to work an overnight shift as needed Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends" That's qualifications/requirements. - Also there is EEO line: "All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste." This is boilerplate EEO; we should remove. - Also there is some fluff about values etc: "When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide. View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel." This is somewhat generic but maybe considered boilerplate? It's not specific duties; could be considered fluff. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This paragraph is not exactly boilerplate but could be considered generic marketing. Might be okay to keep? It says "Preserve ALL substantive information; do NOT invent or summarize away detail." This paragraph is somewhat generic but still part of posting. However it's not specific to role; but it's still content. The instruction says remove boilerplate; this might be considered boilerplate (culture, values). Safer to remove? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't explicitly say remove generic culture statements. But they are not legal/EEO. Might be okay to keep. However they are somewhat fluff. I'd keep them under About the role maybe. But we need to avoid filler like "commensurate with experience", etc. This paragraph is not filler. Thus About the role could include the summary paragraph plus the culture/values paragraph. Let's craft sections:

About the role

Hyatt Regency Bellevue on Seattle's Eastside is excited to welcome our newest friendly and reliable Front Office Agent to join our Front Office team. Here you will have an opportunity to be the face of our guest experience, providing a warm and welcoming first impression, and leave a lasting impression for our guests to return again and again! As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence. When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide. View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Responsibilities

  • Guest registration process
  • Communication of hotel services and promotions
  • Processing forms of payment
  • Responding to guest inquiries
But we need to preserve the phrasing: "Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires." We could keep as prose

then list? The instruction: Use

  • for any list of duties/requirements/benefits, and

    for prose. So we could turn duties into list items. That's fine. We need to preserve all substantive information: include "This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience." That's a sentence not captured in list. Could add as a

    before list or incorporate as list item? Better to keep as prose

    then list for specific duties. Let's do:

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

    • Processing forms of payment
    • Responding to guest inquiries
    But we lost "Other duties may include". That's covered by list. Now Pay:

    Pay

    The hourly rate offered for this position ranges from $27.00/hour to $27.81/hour. Front Office Hosts/Agents are eligible to receive additional compensation based on upsells, World of Hyatt enrollments, and other incentives.

    Benefits: need to list each benefit. We have many benefits; we can list as
    • each. Let's extract: - Medical, after 30 days of employment - Vision Insurance - Dental Insurance - 401(k) & Retirement Savings Plan (RSP) - Basic Life Insurance - Short Term Disability Insurance - New Child Leave & Adoption Assistance - Paid Time Off: - Full-Time Colleagues: 11 days (88 hours) earned for having 0 - 3 years of service - 16 days (128 hours) earned for having 4 - 8 years of service - 21 days (168 hours) earned for having 9+ years of service - (6) Paid Holidays per year - (6) Sick Days (earned based on hours worked) - Compassionate Leave - Jury Duty Leave - Perks: - Employee Assistance Program - Free Uniforms and Cleaning of your Uniform - Free parking - Discounted Rooms at any participating Hyatt location starting on your first day of employment - Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service* - Free colleague meals during shift - Hyatt Colleague discount program - Tuition Reimbursement* - ORCA Pass subsidy* - Eligibility requirements may apply We need to preserve asterisks notes. We'll create a
        with each item. For nested like Paid Time Off we could have sublist but not required; we can just list each as separate items. Let's list: - Medical, after 30 days of employment - Vision Insurance - Dental Insurance - 401(k) & Retirement Savings Plan (RSP) - Basic Life Insurance - Short Term Disability Insurance - New Child Leave & Adoption Assistance - Paid Time Off: Full-Time Colleagues: 11 days (88 hours) earned for having 0 - 3 years of service - Paid Time Off: Full-Time Colleagues: 16 days (128 hours) earned for having 4 - 8 years of service - Paid Time Off: Full-Time Colleagues: 21 days (168 hours) earned for having 9+ years of service - (6) Paid Holidays per year - (6) Sick Days (earned based on hours worked) - Compassionate Leave - Jury Duty Leave - Employee Assistance Program - Free Uniforms and Cleaning of your Uniform - Free parking - Discounted Rooms at any participating Hyatt location starting on your first day of employment - Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service* - Free colleague meals during shift - Hyatt Colleague discount program - Tuition Reimbursement* - ORCA Pass subsidy* - Eligibility requirements may apply Now Qualifications/Requirements: We have: "A true desire to satisfy the needs of others in a fast-paced environment Refined verbal and written communication skills Ability to stand for long periods of time Availability to work an overnight shift as needed Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends" We can list as
          items. - A true desire to satisfy the needs of others in a fast-paced environment - Refined verbal and written communication skills - Ability to stand for long periods of time - Availability to work an overnight shift as needed - Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends We could also have a section "Requirements" but we have Qualifications. Use Qualifications heading. Now we need to ensure we don't create sections with filler. All sections have content. We should not include Schedule section because no specific schedule info besides flexible schedule mentioned in qualifications. Not separate. Now output HTML fragment. Check for any leftover boilerplate:

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