Front Office Agent ($27/hour)

About the role

The Front Office Agent at Hyatt Regency Bellevue on Seattle's Eastside is responsible for the guest registration process and communication of hotel services and promotions. This role involves processing forms of payment and responding to guest inquiries. It is a highly visible position that impacts the guest experience.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and concerns
• Handle guest payments and reservations
• Ensure accurate and timely data entry
• Manage room keys and other guest amenities
• Participate in team meetings and training sessions

Requirements

• At least one year of customer service experience preferred
• Ability to work flexible schedules including evenings, weekends, and holidays
• Strong communication skills, both verbal and written
• Ability to work independently and as part of a team
• Basic computer skills, including Microsoft Office
• Passion for hospitality and guest satisfaction

Qualifications

• A high school diploma or equivalent required
• Must be able to work an overnight shift as needed
• Must be able to work a flexible schedule of AM or PM shifts
• Must be able to work holidays and weekends as needed

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities
• Time management skills
• Computer literacy

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) plan
• Retirement savings plan (RSP)
• Basic life insurance
• Short-term disability insurance
• New child leave and adoption assistance
• Paid time off
• Compassionate leave
• Jury duty leave
• Employee assistance program
• Free uniforms and cleaning of uniform
• Free parking
• Discounted rooms at any participating Hyatt location
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition reimbursement
• ORCA Pass subsidy

Pay

The hourly rate for this position is $27/hour.

Schedule

Flexible schedule of AM or PM shifts, holidays, and weekends as needed.