Full Time Front Desk Agent- Starting at $15/ hour

Job Summary

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling accounts upon completion. Key responsibilities include registering guests, making and modifying reservations, operating as a hotel operator, and performing concierge duties.

Education & Experience

• High school diploma or equivalent required
• College course work in related field helpful

Requirements

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service
• Multi-task, be detail-oriented, and problem-solve effectively
• Convey information and ideas clearly
• Evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Handle problems in the workplace, anticipate, prevent, identify, and solve problems as necessary
• Listen to, understand, and clarify issues raised by co-workers and guests
• Perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
• Read, comprehend, and write simple instructions and/or short correspondence and memos
• Use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
• Operate Microsoft Office suite
• Understand hotel products and guest services (lifestyle, full service, resort, etc)
• Participate in creating an enjoyable work environment

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag (per brand standards)
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which may vary according to hotel needs
• Comply at all times with Avion Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations
• Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times
• Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
• Handle requests for information, mail, and messages in an efficient and courteous manner
• Answer guest inquiries about hotel service, facilities, and hours of operation
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios
• Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
• Have knowledge of and assist in emergency procedures as required
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner
• Comprehend and be able to operate all relevant aspects of the Front Desk computer system
• Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
• Use proper two-way radio etiquette at all times when communicating with other associates
• As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
• Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel
• Perform other duties as assigned, which may include, but are not limited to, helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds