Front Desk Agent ($15/hr)

About the role

The Wurzak Hotel Group is seeking a Front Desk Agent / Guest Service Representative to manage all aspects of guest accommodation at the Dalmar & Element hotels in downtown Fort Lauderdale, FL.

Responsibilities

• Welcome new guests and issue room keys
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Operate telephone equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wakeup calls, and paging guests
• Contribute and maintain established information and communications sources
• Promptly respond to guest requests and escalate guest concerns or inquiries to the appropriate leader or department
• Provide assistance to other employees and departments
• May control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy
• Maintain a friendly, cheerful, and courteous demeanor at all times
• Perform other duties as assigned, requested, or deemed necessary by management

Requirements

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, Lightspeed & EMPOWER GXP
• Excellent communication and organizational skills

Qualifications

• High school diploma or equivalent
• Strong customer service skills
• Ability to work flexible hours including weekends and holidays
• Proficiency in Microsoft Office Suite

Skills

• Customer service
• Reservation management
• Communication
• Organizational skills
• Microsoft Office Suite

Benefits

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits

Pay

$15 per hour

Schedule

Flexible schedule including weekends and holidays