Front Office | Supervisor ($32.60/hour)

About the Role

Join our Front Office Team as a Supervisor at the Grand Hyatt Seattle! As a Great Place to Work in the U.S. for thirteen years running, we offer an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

Responsibilities

• Support senior leadership by developing and assuming basic management responsibilities.
• Lead and coach Front Desk agents, providing direction and potentially handling training, scheduling, payroll, and interviewing.
• Oversee the guest registration process and communicate hotel services and promotions.
• Engage in casual conversation with guests, directly impacting their experience.
• Process forms of payment and respond to guest inquiries.
• Cross-train as Rooms Control and work shifts in that capacity.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Must have a valid MAST Permit.

Pay

This position ranges from $32.60/hour to $33.25/hour. The starting hourly rate is $32.60/hour. An established rate of $32.60/hour applies for colleagues who have remained in the position with Hyatt Hotels for four years or more. Eligible to participate in applicable upsell incentive programs.

Benefits

• Medical insurance for you and your dependents for $125 per month, after 30 days of employment.
• Vision Insurance.
• Dental Insurance.
• 401(k) & Retirement Savings Plan (RSP).
• Basic Life Insurance.
• Short Term Disability Insurance.
• New Child Leave & Adoption Assistance.
• Paid Time Off:
  • Vacation Time: 10 days (80 hours) after 1-4 years, 15 days (120 hours) after 5-9 years, 20 days (160 hours) after 10+ years.
  • (2) Floating Holidays per year.
  • (6) Paid Holidays per year.
  • Compassionate Leave.
  • Jury Duty Leave.
  • Seattle Paid Sick & Safe Time.
  • Extended Illness Days – unused sick and safe time in excess of 72 hours converted at the end of each calendar year.

Perks

• Employee Assistance Program.
• Free Uniforms and Cleaning of your Uniform.
• Discounted parking.
• Discounted Rooms at any participating Hyatt location starting on your first day of employment.
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service.
• Free colleague meals during shift.
• Hyatt Colleague discount program.
• Tuition Reimbursement.
• ORCA Pass subsidy.