Front Office Supervisor (Full Time)

About the role

This position supports senior leadership by taking on essential supervisor responsibilities, including coaching team members, overseeing daily operations, and ensuring the highest standards of service quality. This position leads the front desk team during assigned shifts, ensuring efficient operations, exceptional service, and alignment with Hyatt standards while fostering a culture of care, creativity, and connection.

Responsibilities

• Deliver personalized, anticipatory service that embodies the Andaz guest experience
• Resolve guest concerns and service recovery opportunities in a timely, professional manner
• Ensure all arrivals, departures, and in-house guest interactions are handled with care and attention to detail
• Support VIP arrivals, special requests, and guest recognition initiatives
• Lead daily front office operations, including check-in, check-out, room assignments, and guest inquiries
• Maintain lobby flow and ensure a welcoming, well-maintained environment at all times
• Cook up with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
• Avoid inaccurate cash handling, billing, and shift closure procedures
• Lead and support Front Desk Agents, Gallery Hosts, and other Front Office colleagues during shifts
• Provide coaching, guidance, and real-time feedback to enhance performance and service delivery
• Aid in training, onboarding, and development of new colleagues
• Foster a positive, inclusive work environment aligned with Hyatt’s values
• Maintain compliance with Hyatt policies, procedures, and brand standards
• Support scheduling needs and manage staffing levels during shifts
• Aid in departmental reports and performance metrics as needed

Requirements

• Full schedule flexibility, including availability to work mornings, evenings, overnight shifts, weekends, and holidays
• Minimum 1–2 years of hotel front office or guest services experience, preferably in a lifestyle or luxury property
• Prior supervisory or lead experience preferred
• Strong interpersonal, communication, and problem-solving skills
• Ability to remain calm and professional in a fast-paced environment
• Proficiency in hotel systems (e.g., PMS such as Opera) and Microsoft Office

Qualifications

• All Candidates must be in possession of identification proving authorization to work in the United States
• This Position does not offer sponsorship of Work Visas

Skills

• Interpersonal skills
• Communication skills
• Problem-solving skills
• Hotel systems proficiency (PMS, etc.)
• Microsoft Office proficiency

Benefits

• Paid PTO
• Medical health care
• 401(k) and company match after 1 year of service
• Paid FamilyBonding Time
• Adoption Assistance
• Discounted and complimentary rooms at Hyatt locations across the globe
• Free colleague meals
• Discount parking during shifts

Pay

The hourly rate for this position is $25.00.

Schedule

This position requires full availability; including availability to work mornings, evenings, overnight shifts, weekends, and holidays.