Front Office Host | Full-Time|$22.67/hr.

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

About the role

We are looking for a dynamic and personable Front Office Host to join our team. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Host.

This is a full-time role with expectations for flexible shift coverage from 7am-3:30pm and 3:30pm-11:00pm including weekends and holidays. The hourly rate is $22.67/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Responsibilities

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit
• Research and resolve disputed charges for guests
• Follow up with guest regarding satisfaction with guest-related issues
• Process all checkouts including resolving any late and disputed charges
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks
• Balance and drop receipts according to accounting specifications
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
• Friendly and outgoing with a good attitude and professionalism
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Computer knowledge using a windows environment
• Ability to stand for long periods of time
• Availability for flexible shifts, weekends and holidays preferred

Benefits

• Competitive wages: $22.67/hour
• Health benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-life balance: Paid time off, including new child leave
• Retirement support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth opportunities: Tuition reimbursement and robust training programs
• Everyday conveniences: Complimentary meals for employees

Schedule

Flexible shifts covering 7am-3:30pm and 3:30pm-11:00pm, including weekends and holidays.