Front Office Host - $21/Hour + Commission | Full-time, Year-round

Responsibilities

• Welcome and register guests, providing exceptional service throughout their stay.
• Process guest check-ins and check-outs efficiently using the hotel’s property management system.
• Handle guest inquiries and resolve any issues or concerns with professionalism and care.
• Manage cash, credit, and room charge transactions accurately.
• Cook up with other departments (Housekeeping, Engineering, Bell Desk, etc.) to ensure a seamless guest experience.
• Answer and route phone calls and messages in a courteous and timely manner.
• Maintain a working knowledge of hotel amenities, services, and local attractions to assist guests effectively.
• Uphold Hyatt’s high standards of cleanliness, presentation, and guest engagement at the Front Desk.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous hotel or customer service experience preferred.
• Refined verbal and written communication skills.
• Strong computer skills; prior experience with Opera or similar systems is a plus.
• Ability to work a flexible schedule, including weekends and holidays.
• Candidate must be 21 years or older.

Benefits

• Competitive pay and comprehensive benefits package.
• Discounted hotel night stays and Friends & Family rates at Hyatt hotels worldwide.
• Free colleague meals during shifts 12 complimentary hotel nights per year through the Hyatt Global Comp Program.
• Paid time off, holidays, and wellness days.
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Savings Plan with company match.
• Tuition reimbursement and colleague development opportunities.

Values

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Wellbeing