Front Office - Business Services Specialist II

About the role

Manheim, part of the Cox Automotive family of businesses, is seeking a Retail Recon Administrator II. This role requires a powerful admin advocate who uses their skills for good, managing and supporting daily operations.

Responsibilities

• Develop and manage relationships with internal and external business partners.
• Aid in retail operations from start to finish, including supplier and sublet vendor communications and customer notifications.
• Coordinate and execute retail activities, maintaining daily customer vehicle trackers.
• Input vehicle information into the Application System AS400 and RPP.
• Work with partners to obtain accurate prices for retail reconditioning and create estimates for customers.
• Manage vehicle inventory reports, investigate errors, and verify vehicle completion eligibility.
• Partner with departments to prepare and notify customers of requests.
• Follow up on retail vehicle preparation, address missing information and issues with appropriate partners to ensure smooth operations.
• Communicate with the accounting team to balance recon completion.
• Provide administrative/clerical support and assist with special projects and graphics requests.

Qualifications

• High school diploma or GED required.
• 2+ years of administrative or general office experience.
• Ability to multi-task and thrive in a fast-paced environment.
• Excellent organizational, time management, and communication skills.
• Ability to work with all management levels.
• Strong computer skills, including familiarity with Microsoft Office.

Physical Requirements

• Ability to stand for long periods of time.
• View and read computer screens.
• Perform repetitive data entry.
• Manual dexterity.
• See close, distance, color variance, and depth perception.

Benefits

• Competitive salary.
• 401(k) with a generous company match.
• Comprehensive healthcare, life, and disability benefits.
• Multiple other benefits including adoption assistance, pet insurance, and discounts on travel and cars.

Pay & Schedule

• Hourly pay rate is in the range of $20.00 - $30.00/hour.
• The hourly base rate may vary based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
• Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Schedule

• Employees are eligible for a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.