Front Office Assistant II

Responsibilities

• Greets patients, activates patient files, and moves patients through a pre-determined schedule of appointments.
• Answers questions and provides general information or directs patients to appropriate personnel.
• Completes patient registration process for surgical patients, facilitates instructions for pre-surgery and day-of surgery, and obtains insurance authorizations/referrals.
• Prepares the patient for the visit, registers patients in the system, and maintains efficient filing and record maintenance system.
• Informs patients of practice policies regarding billing, insurance, workers compensation, and charges.
• Schedules new patient and established patient follow-up appointments, coordinates patient appointments with other specialists or departments, and manages clinic schedules.
• Performs Real Time Eligibility (RTE), follows HIPAA requirements, and performs general clerical duties as required.
• Performs check-out and end of day reconciliation functions, and keeps informed of current insurance authorization/referral procedures.
• Maintains efficiency in patient flow and demonstrates the ability to assist in mentoring for Front Office Assistant I.

Qualifications

• One-year clerical, office, and customer service experience in a healthcare environment.
• Preferred: Two years of such experience.

Skills

• Excellent communication skills.
• Ability to maintain efficient patient flow.
• Knowledge of HIPAA regulations.
• Basic computer skills, including familiarity with medical software and databases.

Benefits

• Generous Paid Time Off and Paid Holidays.
• Matching 401(k)/403(b) Plans.
• Excellent Health, Dental, and Vision Insurance.
• Disability and Life Insurance options.
• Health Care and Dependent Care Flexible Spending Accounts.
• Voluntary benefits such as Critical Care Coverage.

Pay

• Salary Range: $16.98 - $25.48 per hour.

Schedule

• Days