Front Office Associate II

Job Summary

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Front Office Associate II to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

About the Role

This is a Full-Time position working Monday to Friday, 12:00pm - 8:00pm.

Essential Duties and Responsibilities

• Registration
  • Greet and checks-in patients scheduled for imaging services; processes payment as needed
  • Answer phones and handles calls in an efficient and friendly manner
  • Field phone calls appropriately for Center Team Members
  • Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
  • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
  • Order office supplies as needed
  • Maintain supply of patient information sheets
  • Push patient imaging via electronic interfaces
  • Complete patient appointment confirmation calls and provide preparation instructions to patients
  • Fax/scan reports, billing information, and medical release forms as requested
• Scheduling
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enter and submit patient exam orders
  • Verify patient exam orders match exam schedules
  • Schedule referrals and ensures proper authorizations are obtained
  • Schedule walk-in patients
  • Process requests for image orders and CDs from both the referring physicians and patients
  • Maintain an up-to-date and accurate database of all current and potential referring physicians
• Insurance
  • Verify patient's insurance coverage
  • Pre-certify all patient exams with the patient's insurance company
  • Obtain insurance authorizations
  • Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
  • Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Team Support
  • Function as a mentor/resource to the team and other departments
  • Aid in the onboarding and training of new FOA team member hires, as applicable
  • Support process improvement initiatives to improve accuracy and patient experience
  • Assist with special projects as assigned

Requirements

• High School Diploma, or equivalent
• Two (2) years' Customer Service experience
• One (1) year experience in medical front office experience, with demonstrated ability to serve as a resource to others and identify process improvement opportunities
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
• Preferred: Medical terminology and office background, Insurance knowledge, Bilingual

Qualifications

• Required: High School Diploma, or equivalent
• Two (2) years' Customer Service experience
• One (1) year experience in medical front office experience, with demonstrated ability to serve as a resource to others and identify process improvement opportunities
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
• Preferred: Medical terminology and office background, Insurance knowledge, Bilingual

Skills

• Customer Service
• Medical Terminology
• Microsoft Office Suite
• Insurance Knowledge
• Bilingual

Benefits

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more!

Pay

Details TBA based on initial set-up period for DailyPay implementation.

Schedule

Monday to Friday, 12:00pm - 8:00pm.

Contact Us

To learn more about RAYUS Radiology and apply for this position, visit our career page at www.rayusradiology.com/careers.